> ## Documentation Index
> Fetch the complete documentation index at: https://dev-docs.altrum.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Emails

> The emails Altrum sends, who receives each one, and when.

| Subject | Sent to | When |
| - | - | - |
| Set or reset your Altrum password | You | You asked to reset your password. The link works once and for one hour. |
| You are invited to join your organization on Altrum | The invited person | An owner or admin invited you. The link works once and for 7 days. |
| Your role in your organization has changed | The member | Their role changed. The new role applies straight away. |
| Your access to your organization has been switched off | The member | An owner or admin disabled them. They are signed out everywhere. |
| Your access to your organization is back | The member | An owner or admin enabled them again. |
| The AI system is now active | The AI system's owner and the organization's owners | The AI system was activated. |
| The AI system has been deactivated | The AI system's owner and the organization's owners | The AI system was deactivated. |
| Your organization has been switched off on Altrum | The organization's owners | Altrum switched the organization off, or its plan ended. Nothing is deleted. |
| Your organization is back on Altrum | The organization's owners | Altrum switched the organization on again. |
| The ticket reference and title | Altrum support, with you and your organization's owners copied | You raised a support ticket. Reply to the email to add to it. |

In each subject, Altrum uses your organization's or AI system's name.

Removing a member sends no email. See [Support](/support) for tickets.

If an email does not arrive, check your spam folder, then ask an owner or admin to resend an invitation, or ask for a new reset link.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.