Skip to main content
Your organization’s plan decides which parts of Altrum you have and until when. Altrum sets it with you; nobody in your organization can change it in the product. Owners and admins see the plan and its end date in the Organization dialog, from the account menu (your initials, at the top right).

​
Modules

Altrum comes in two modules. Your plan includes one or both. Home, Alerts, Incidents, Audit trail, Members and Support are in every plan. A screen your plan or your role does not include is not in the menu, and its address answers That page does not exist. That is by design, not an error. To add a module, contact support.

​
Plans

​
When a plan ends

A licensed or trial plan ends on its end date. On that date Altrum switches the organization off:
  • nobody in it can sign in;
  • the AI Gateway refuses every request with organization_inactive;
  • the owners are emailed that it happened.
Altrum does not warn you before the end date, so keep track of it in the Organization dialog. Nothing is deleted while the organization is off. When Altrum switches it on again, everything is as you left it, and the owners are emailed again. To extend a plan, contact support.

​
Leaving Altrum

There is no button to delete your organization or your account. To close your organization or have its data removed, raise a support ticket. An owner or admin can remove a person from the organization at any time: see Members and roles.